14-Day Money-Back Guarantee & Refund Policy

1. Scope of the Policy

This Refund Policy applies to all purchases of StoreCraft Pro ($49/month recurring subscription) and associated services operated by TriCode Studio. We want every customer to be confident in their decision to use our App Store screenshot studio.

2. How to Request a Full Refund

Obtaining a refund is simple and hassle-free. To initiate your refund request:

1. Send an email from your registered billing email address to support@tricodestudio.com.
2. Include the subject line: "Refund Request - StoreCraft".
3. Provide your order number, receipt ID, or billing email address so our team can locate your account immediately.

While not required, any constructive feedback on how we can improve StoreCraft is always welcome!

3. Processing Timeline & Payout Method

Upon receiving your email, our support team will acknowledge and approve your refund within twenty-four (24) business hours. The funds are submitted to our payment processor (Lemon Squeezy or Stripe) immediately.

Refunds are returned 100% in full to the original payment method (credit card, debit card, or PayPal) used during purchase. Depending on your financial institution or card issuer, the credit typically appears on your bank statement within 3 to 5 business days.

4. Subscription Cancellations

You may cancel your StoreCraft Pro recurring subscription at any time without fees or penalties:

• Via your self-service customer billing portal link included in every payment confirmation email; or
• By emailing support@tricodestudio.com with the subject "Cancel Subscription".

If you cancel after the 14-day refund window, your subscription will remain active until the end of the current billing cycle, and no further charges will occur.